Terms of service

Here's a Terms of Service document tailored for your New Zealand-based website www.relaxio.co.nz, selling furniture and Bluetooth-enabled massage chairs. This includes standard legal protections and is compliant with New Zealand consumer and e-commerce laws.

Terms of Service

Effective Date: [Insert Date]

Welcome to Relaxio. By accessing and using www.relaxio.co.nz, you agree to be bound by the following Terms of Service. Please read them carefully.

1. About Us

This website is operated by Relaxio (Auzzie Mart Perth Pty Ltd). Throughout the site, the terms "we", "us" and "our" refer to Relaxio.

Website: www.relaxio.co.nz
Business Address: [Insert Address]
Email: support@relaxio.co.nz

2. Acceptance of Terms

By accessing, browsing, or purchasing from our website, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.

If you do not agree to these terms, please do not use our website.

3. Products and Orders

  • All prices are in New Zealand Dollars (NZD) and include GST unless stated otherwise.

  • We reserve the right to change pricing, descriptions, and availability without notice.

  • Orders are subject to acceptance and availability.

  • We reserve the right to cancel any order for any reason, including suspected fraud or stock error.

4. Payment

We accept major credit/debit cards, Afterpay, and other secure online payment options as displayed at checkout.

All transactions are processed securely using encrypted payment gateways. We do not store your credit card details.

5. Shipping and Delivery

We ship across New Zealand using reputable courier services. Estimated delivery timeframes are provided at checkout, but delays may occur due to external factors.

For full delivery details, please refer to our Shipping Policy.

6. Returns and Refunds

Our return policy is governed by the Consumer Guarantees Act 1993. You are entitled to a refund, replacement, or repair if a product is faulty, not as described, or not fit for purpose.

See our full Return and Refund Policy for more information.

7. Warranty

Some products may come with a manufacturer’s warranty. Details are provided with the product. This is in addition to your rights under New Zealand consumer law.

8. Intellectual Property

All content on this site, including images, logos, product descriptions, and text, is the property of Relaxio or its licensors and may not be copied, reproduced, or distributed without permission.

9. User Conduct

You agree not to:

  • Use the site for unlawful purposes

  • Interfere with the site's operation

  • Upload viruses or malicious code

  • Attempt to gain unauthorised access to other user accounts or systems

10. Limitation of Liability

To the maximum extent permitted by law, Relaxio shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of this website or any products purchased.

Nothing in this clause limits your rights under the Consumer Guarantees Act 1993.

11. Links to Third Parties

Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of these websites.

12. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time. Changes will take effect immediately upon posting to the website. Your continued use of the site after changes indicates acceptance.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of New Zealand. Any disputes will be handled in New Zealand courts.

14. Contact Us

If you have any questions about these Terms, please contact us:

📧 Email: support@relaxio.co.nz
📞 Phone: +64 (0) 27 360 3605