Shipping policy
Here’s a Shipping Policy for your website www.relaxio.co.nz, tailored for a New Zealand-based business selling furniture and Bluetooth-enabled massage chairs:
Shipping Policy
Effective Date: 01/08/2025
Thank you for shopping with Relaxio. We aim to deliver your order quickly, safely, and efficiently. Below is our shipping policy outlining delivery timeframes, fees, and terms.
1. Shipping Coverage
We currently ship nationwide across New Zealand, including both North and South Islands. If you are located in a rural area, please allow extra time for delivery.
We do not currently ship internationally.
2. Shipping Timeframes
Estimated delivery times:
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Metro Areas: 3–7 business days
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Regional & Rural Areas: 5–10 business days
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Bulky items (e.g. massage chairs, large furniture): 7–14 business days
Please note: Delivery times are estimates only and may vary due to factors outside our control (e.g. courier delays, public holidays, weather disruptions).
3. Shipping Fees
We offer competitive shipping rates based on the size and weight of your order.
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Small Items: Flat rate or calculated at checkout
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Large or Bulky Items (e.g. massage chairs): Calculated at checkout based on delivery address
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Free Shipping may apply to selected products or promotions
You will see the final shipping cost at checkout before placing your order.
4. Order Processing
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All orders are processed within 1–2 business days after payment is confirmed.
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You will receive a confirmation email with tracking details once your order is dispatched.
5. Click & Collect (If Applicable)
We may offer a Click & Collect option from our warehouse or showroom. If available, the address and collection details will be shown at checkout.
6. Delivery Instructions
You may leave delivery instructions at checkout. While we pass these on to the courier, we cannot guarantee they will be followed.
For large items, please ensure someone is available to receive the item, or contact us if you require a delivery appointment.
7. Delivery Issues
If your parcel is delayed, missing, or arrives damaged:
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Contact us within 48 hours at support@relaxio.co.nz
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For damaged items, please include photos and order details
We will work with our courier partners to resolve the issue promptly.
8. Incomplete or Incorrect Address
Please ensure your delivery address is correct. Orders with incorrect or incomplete addresses may be delayed or returned. Additional fees may apply for redelivery.
9. Undeliverable Items
If an item is returned to us because it was undeliverable (e.g. no one home, incorrect address), we will contact you to arrange redelivery. Additional shipping charges may apply.
10. Contact Us
For any questions about your shipment, feel free to reach out:
📧 Email: support@relaxio.co.nz