Refund policy

Here’s a Return and Refund Policy tailored to your business (e.g. furniture and Bluetooth-enabled massage chairs) in New Zealand, aligned with the Consumer Guarantees Act (CGA) and Fair Trading Act. You can use this on your website www.relaxio.co.nz:

Return and Refund Policy

At Relaxio, we are committed to ensuring your satisfaction with every purchase. Our return and refund policy complies with the Consumer Guarantees Act 1993 (CGA) and Fair Trading Act 1986 of New Zealand.

1. Your Rights Under New Zealand Consumer Law

Under the CGA, you are entitled to a repair, replacement, or refund if the goods you receive are:

  • Faulty or damaged

  • Not of acceptable quality

  • Not fit for the purpose you purchased them for

  • Not as described or do not match the sample/model

These guarantees apply regardless of any store policies, and cannot be excluded by us.

2. Change of Mind

We do not offer refunds or exchanges if you change your mind or make a wrong selection. However, we may, at our discretion, offer a store credit or exchange for items returned in original, unused condition with packaging intact, within 7 days of delivery. Return shipping costs are the responsibility of the customer.

3. Faulty or Damaged Products

If your item arrives damaged or faulty, please contact us within 48 hours of receiving your order. We will arrange for:

  • Repair, if the issue is minor, or

  • Replacement or full refund, if the fault is major or cannot be resolved within a reasonable time.

We may request photo or video evidence of the issue before proceeding.

4. How to Request a Return or Refund

To initiate a return, please contact our support team at support@relaxio.co.nz with:

  • Your order number

  • A description of the issue

  • Relevant photos or video (if applicable)

We will respond within 2 business days to assist with next steps.

5. Return Shipping

  • For items being returned due to our error (e.g., faulty, damaged, wrong item), we cover return shipping.

  • For items returned due to change of mind (if approved), return shipping is at your cost.

6. Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned, including:

  • Used massage chairs or accessories (unless faulty)

  • Custom orders or clearance items (unless faulty)

7. Refunds

Once your return is approved and received (if applicable), we will process your refund via your original payment method within 5–10 business days.

8. Need Help?

If you have questions about your return or your rights as a consumer in New Zealand, please contact us at:

📧 Email: support@relaxio.co.nz

This policy is in accordance with the New Zealand Consumer Guarantees Act 1993 and Fair Trading Act 1986.

Let me know if you'd like this formatted as a downloadable PDF or tailored further (e.g. business address, phone, more warranty details).